Shipping & Cancellation/Refund Policy

SHIPPING POLICY

YOM International goal is to offer you the best shipping options, no matter where you live. Every day, we deliver customers across the India, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check and packaging. All orders are sent dispatch within 1-2 days after the order is placed. Courier Company processe the orders.
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Shipping time: This refers to the time it takes for items to be shipped from our Courier company to the destination. Depend upon courier company zone wise and Estimated delivery is 2-7 business days for India.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.

Please note that Exchange or Refund will not be made against the non-returnable items and opened items, unless there is a defect or different from its description.

 

Cancellation/Refund Policy

Yom International reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:

  • You can return/exchange in 30 days after date of delivery, But under the condition that Yom International customer service is intimated within 10 days of delivery of the goods to your address.
  • Yom International will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
  • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address if the pin code is out of pick up location.
  • Please note that only defective items are accepted at our office in Vadodara, Gujarat, India.
  • Sale products are non-returnable. Exchange or Refund will not be made against a non-returnable item unless there is a defect or is different from its description.

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal, razorpay Transactions:

As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Yom International has erroneously sent you a wrong item.

For COD (Cash on Delivery) Transactions:

  • Refunds can only happen via E-Voucher/Credit coupon.
  • Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
  • Customer can also place a request for a reverse pick up in case reverse pick up service is available through our couriers.

Refunds will only be done in the following cases:

  • Packages lost in transit.
  • In case Yom International discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
  • In case Yom International discovers that a wrong item has been shipped to you.

No refunds will be given in the following cases:

  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by the courier.
  • Package refused by recipient.
  • Products returned in a used or damaged condition.

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.

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